I am one of your customers. I am retired from Corporate America and a part-time cabinet maker in Austin, TX. I recently expanded my business to include building kitchens and baths on flipped houses. The volume was too much for me to build all of them myself, so I looked for an alternative such as a RTA so I could add my own special touches. I found Cabinet Barn and Mandi James. I wasn’t sold on Cabinet Barn when I started..but the quality of the product…the relatively quick arrival…and the customer service has me coming back.
But….this email is about Mandi.
I am pretty sure I was her very first customer when I ordered the first time, I know I was her biggest spend at the time…I asked her. I had no idea what I was doing and she was trying to help…in the end we made a GORGEOUS kitchen and bath…pictures attached. I have now ordered kitchen & baths #2 and #3. As soon as the architect gets done playing…we’ll order #4 and #5. #6 is still waiting on the offer to buy the property.
Chuck, Mandi is a huge help to me. She has been extraordinarily responsive…except when you send her to the warehouse or out to measure a job. Seriously, you have a great employee and I couldn’t ask for better customer service. She offers suggestions, alternative solutions, better pricing ideas, multiple manufacturers and a sense of humor. I do enjoy giving her and Ethel-Ann a hard time.
I wanted you to know that I am one very satisfied customer and if you move Mandi …well…you’ll hear from me again.